For free advice on water filters and other products please call us 01728-664184

Terms & conditions

PAYMENT
Our preferred payment method is by credit/debit card; however payment can also be made by Cheque, Bank Transfer, or Pay Pal and Credit/Debit card by telephone 01728664184.
Goods will be dispatched upon receipt of payment and if paying by cheque upon receipt of cleared funds.
All prices quoted are inclusive of VAT, a VAT Invoice will be dispatched with goods.

SHIPMENT
FREE shipping by our freight forwarder on all orders over £50.00 for goods shipped to U.K. mainland.

• A Shipping Charge of £8.99 will be applied on all orders valued under £50.00
• All orders placed and paid for will be dispatched next working day.
• No deliveries are made on Saturday/Sunday or Bank Holidays.
• We ONLY ship to addresses in the U.K.
• Additional shipping charges apply for shipments to The Scottish Highlands, Northern Ireland, Republic of Ireland and The Channel Islands.
• For Shipments to The Scottish Highlands, Northern Ireland , Republic of Ireland and The Channel Islands please
e-mail your order details to sales@deltaqua.eu and we will contact you regarding shipping charges.

We can only ship to addresses used on PayPal or card holders address; we cannot ship to alternative addresses.

RETURNS/REFUNDS
We Endeavour to deliver a first class service to all of our clients if however, you are dis-satisfied with your purchase we will replace product or refund the purchase price paid.
All goods are sold with a money back no-quibble guarantee; such items must be returned in original packaging unused within 14 days of receipt.

• If Goods are found to be faulty or incorrect item supplied we will replace item or refund original purchase price.

• If this should occur please telephone 01728-664184 or Fax:01728664185 or email sales@deltaqua.eu with details of purchase and our invoice number.

• RETURNED ITEMS THAT ARE NOT FAULTY OR INCORRECTLY SHIPPED WILL BE RETURNED AT BUYERS EXPENSE.

• We will arrange collection and replacement of goods or if necessary refund invoice amount providing goods are received un-damaged, unused and in original packing.

• All returned items must be clearly identifiable with purchaser's details including address, telephone number and purchase invoice number including reason for return.

• PLEASE ENSURE THAT YOU CHECK YOUR PURCHASE BEFORE ORDER COMPLETION/CHECKOUT.

ORDER CANCELLATION
Should you wish to cancel your order please notify us by e-mail sales@deltaqua.eu , Telephone 01728-664184/Fax:01728-664185 with user ID, telephone number and address and your order will be cancelled if not already dispatched.